Frequently Asked Questions

1. Pharmacy Questions:

Where can I use Direct2MD?
You can use Direct2MD at over 60,000 retail pharmacies in the US, Puerto Rico and Guam.

My Pharmacist is not familiar with Direct2MD?
If your Pharmacist is not familiar with Direct2MD - Show the Direct2MD Card and ask them to process the claim just like they do with any other RX Benefit Card. If they are having trouble they can call our Pharmacist Hotline at 855-RX-VALET.

Will I owe any money at the Pharmacy?
You will Never owe money at the local Retail Pharmacy. Your purchase is prepaid and your Direct2MD Card is an active payment card.

How can Direct2MD offer such deep discounts?
Direct2MD has worked with all major Pharmacies to negotiate the best possible prices and we pass them along to our customers.

Do I need a valid Prescription?
Yes - Your local pharmacy or our Home Delivery Program will require a valid Prescription. Please bring your prescription with you to your local pharmacy or have it electronically sent to the pharmacy of your choice. When picking up the prescription, show your Direct2MD card as form of payment.

I am experiencing a problem at the Pharmacy?
Please have the Pharmacist call the Pharmacy Helpline 888-532-3299 or call our Customer Care team at 855-RX-VALET.

Does Direct2MD Cover Brand Medications?
Yes, we do. Our first option is to try to fulfill your prescription with the low cost generic alternatives. However, in some cases a generic is not available.

Why are Brand Medications so expensive?
Drug companies control the prices and try to recoup the investment in research and development. Thus causing high prices. Direct2MD strives to offer the lowest cost on Brand drugs as possible. We will also work with you to look for alternatives that could save you money. Our customer care team is available to discuss options. Please call at 855-RX-VALET.

Can we buy Over the Counter (OTC) Medications through Direct2MD?
Yes, and we most likely can save you big money. However, you will need a prescription from your doctor.

Do the prices vary by Pharmacy?
No, you will pay the same at any Pharmacy. Show your Direct2MD card and pay the Pharmacy nothing! You have the ability to save more through Home Delivery.

I cannot find my medication in your app or on the web?
If you are having trouble, please use our live chat feature or call our Customer Care Team at 855-RX-VALET.

2. Direct2MD:

How does it work?
Click here.

How does Direct2MD save me money?
Direct2MD can save you money at Retail Pharmacies and even more through our Home Delivery Program. We have negotiated deep discounts with the pharmacy networks across the US and we pass the savings to our customers. Our Home Delivery Program provide discounts by cutting out the middleman. We buy in large quantities and sell directly to the consumer.

Does Direct2MD offer quality medications?
Yes, of course. All of the medications that we dispense are FDA approved and distributed under the license of a Pharmacist. You will receive the same quality product if you use Direct2MD or not! You will just save money with Direct2MD.

3. Home Delivery :

How does Direct2MD Home Delivery work?
Direct2MD is affiliated with Advanced Pharmacy, LLC. Advanced is a URAC accredited pharmacy, located in Greenville, South Carolina. Advanced is our exclusive Mail Order distributor and is Licensed in all 50 states. Advanced will dispense and deliver your medication via USPS or FedEx.

Will the Home Delivery Program obtain refill prescriptions?
Yes, fourteen days (14) before your medication is due for renewal, Advanced will attempt to obtain a new prescription from your Physician. We will call, text and or email on all of our activity.

Will it cost me extra to have my medications sent via Home Delivery?
Your medications will be sent at NO Additional Cost! We even will ship your medications that require cooler packs and special handling at NO Charge.

Will I be reminded when needing a refill?
Yes, we will contact you via phone, email and or text to confirm your next shipment 14 days in advance.

4. Billing :

How much does Direct2MD Cost?
Nothing to sign up. No monthly fees! You pay for your medications as needed. All purchases are refundable!

Is Direct2MD Insurance?
No. We provide deep discounts that may be lower than your Co-Pay. We work with insurance companies to provide an alternative to the high cost of medications. Compare our cost with your deductible.

I have Insurance and or Medicare Coverage. Can I use it with Direct2MD?
No, we do not accept those plans as payment. We are confident that on many medications we can save you money and offer the drug below your co-pay. Compare and save! If you have questions, please call 855-RX-VALET.

Can I cancel my account?
Yes, at any time.

Do I have to Prepay for my meds?
Direct2MD will bill your credit card at the time of purchase but if you do not fill your prescription you can obtain a full refund.

How do you handle refunds?
If you choose to obtain a refund, we will process your refund via our app or website. If you need help, please call 855-RX-VALET. Our Home delivery program will bill your card at time of dispensing your medication prior to shipment. You will receive notification that your medication has been shipped and your card was billed. Once a medication is shipped no returns are accepted.

What forms of payment does Direct2MD accept?
We accept debit and credit cards to include Visa, MasterCard, American Express.

Can I claim my Medications on my HSA or FSA account?
Yes, we will send you a receipt that you may be able to apply to your account. All plans are designed differently. Please check with your plan administrator.

5. General Questions :

How do I sign up with Direct2MD?
Go to our Home Screen and Select Sign UP and insert your basic information.

Is there a charge to search for Medication in Direct2MD?
No! You will not be charged until you checkout and provide payment information.

I signed up with the wrong Date of Birth or Email address?
Go to My Profile, select Edit and correct. Or call our Customer Care Hotline at 855-RX-VALET and we will help you.

I cannot remember my password?
Click on Forget Password on the login screen and follow the directions.

Can I sign up my family?
Yes you can add your spouse and children to your account.

6. I have a Member Code? What does that mean? :

What is a Member Code?
We work with Insurance companies and Employer groups that provide a Member Code that provides additional discounts and pre-negotiated benefits.

Where do I enter my Member Code?
On the Menu page choose Member Code and enter your code.

I forgot or don't know my code?
On the My Profile page, please click on forgot Member Code. Please enter your name and date of birth. We will provide the code via email or text.

7. Customer Support :

I need help? I don't have a printer or smart phone and or billing questions?
Call our Customer Care team at 855-RX-VALET and we will help you with all of your questions. We also offer a live CHAT feature.Click here to chat now.

8. Security and Privacy :

Is my personal information safe and secure?
Yes, Direct2MD's number one priority is protecting your information. Our systems are designed with the latest technology. All data is encrypted at rest and transferred over SSL.

Is my Credit Card Secure?
Yes, we utilize one of the top processing companies in the US and they take all precautions to protect your valuable information.

DISCOUNT ONLY – Discounts are available exclusively through participating pharmacies. The range of the discounts will vary depending on the prescription and the pharmacy chosen. This program does not make payments directly to pharmacies. Members are required to pay for all prescription purchases. You may cancel your registration at any time or file a complaint by contacting Customer Care.

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